BLOODY NIGHTMARE EXPERIENCE!!!
I signed up for their semi private session with my husband on 8/21 and ended up going to the emergency room with a deep cut wound stitched in my groin area and couldn't walk for days. I was shocked by how unqualified the trainer was and how heartless the owner acted toward my injury.
1. During the beginning of the session, the trainer told us that "the dominant foot to be at the front of the board". We were puzzled as we've taken classes before and knew that this was definitely wrong, we checked again with the instructor and was told "oh that doesn't matter". I should have trusted my instinct and stopped the lesson right away and I can't regret more now. BTW, the instructor name was something like "Alexander" but he was not fluent in English and no name similar to this was mentioned in previous review so I guess he may just "start" as instructor.
2. The instructor didn't give sufficient training, and there was big language barrier. He didn't even explain the process clearly. He taught us to "jump" quick to stand up on the board and that's also rare compare to a step by step practice for beginners.
3. It was just my first round of practice for the class, he put me in area pointing to rocks and told me to paddle when wave came. I did as instructed but unluckily the wave was so strong that I got SMACKED INTO THE rocks area, I GOT 1 Inch deep puncture wound in my groin which kept BLEEDING. URGENT CARE WOULDN'T TAKE ME AS IT WAS SO DEEP SO I NEEDED TO HEAD FOR EMERGENCY ROOM! I got my wound stitched and COULDN'T WALK FOR FOUR DAYS!
4. After I got injured, my husband was still practising in water. The instructor guided him to me with the same route with no safety caution and he got smacked again in the same area WHERE I GOT INJURED BAD! He got his head hit but luckily no serious injury.
5. I CALLED THE OWNER RIGHT AFTER THE INJURY and all he said was " YOU SIGNED THE WAIVER, you can do whatever you want". After finishing up with the stitch, I texted my wound picture and expressed my concerns about POOR TRAINING AND SAFETY CONCERNS AS THAT ROCK AREA IS NOT SAFE FOR SURFING CLASS, and just to get ACCUSED BY THE OWNER THAT I GOT INJURED IN A UNCOMMON AREA, and I didn't PARTICIPATE WITH PHYSICAL PADDLING?! HE EVEN ACCUSED AS IT WAS ALL MY FAULT AS NO ONE GOT HURT BEFORE. (My husband got hit by rock same area same day, just reminder)
PLS STAY AWAY FROM THIS BUSINESS! Unqualified instructor, heartless owner COULD END U IN SEVERE INJURY OR EVEN WORSE. AND ALL HE GOT TO SAY IS "u signed the waiver".