They cancelled our reservation without notice. Then when I immediately rebooked it they charged us a higher fee. Did not return our phone message until a week later - after we left Maui to come home. We had a family of four, including a 14 yr old and a 12 yr old. First time for them and even though we told Freddy, our instructor, that they were first-timers, he took us to a rough part of the beach where they got pounded and couldn't keep up. Freddy didn't do much other than yell at us the entire time, including when my leg strap got tied up on a rock and he slammed into me from behind. 3 out of the 4 of us literally left the beach bleeding. This was not a good experience and I'm not sure if the kids will want to surf ever again after this.