We purchased front of the line passes that were totally worth the price. We went to Universal on an off day and it was still crowded. It was nice to get into things first. Our confirmation said to pick up our tickets at the ticket booth. We waited in line and we were told we were supposed to go to will call customer service. It would have been nice if our confirmation gave that information.
Seriously one of the best days of my life, much because of the FOTL Pass. I managed to go twice on a couple of rides and had a relaxed lunch without having to worry about queueing. I could not reccomend this enough. I visited on a Friday in September and the park was relatively crowded. Do the Studio Tour first and hit the Jurassic Park ride while it's still hot outside as you'll get (very) wet. Most shows have set times and that's why FOTL comes in so handy, you can jump from one show to the other without worrying too much about waiting. Also, plan your trip as you get on the park (they give you a leaflet with ride/show times). Thanks Viator!
10 out of 10 Viator, everything went smoothly and tickets were as described. Thankyou for making our holiday tours quick and easy, get front of the line tickets well worth it.
Would recommend you to all our fellow aussies.