I sent a detailed letter describing the problems with the trip. Please refer back to that. I would gladly talk with someone if necessary.
We had done one wine tour before this with a different company and had a great experience. Unfortunately, this was different. Thank god we had a great time with the people in our group. Otherwise, I would have been furious. I made two recommendations as suggested in the tour listing. We did go to those wineries. However, nothing beyond that was planned!!! Our driver was saying things like Oh we could maybe go there, or maybe we will go here. He took us to his favorite one which was just a small store on the side of the road. Also, the listing said we would be going to Sonoma Plaza for lunch with time to go into tasting rooms and shop around. I was so looking forward to this because I got recommendations from a friend. Instead, our driver took us to the local IGA grocery store. He also was planning to take us back at 1:30. The tour description said 8-9 hr. day! A gentleman in our group was also furious and called the company and spoke with the driver. We had to ask to be taken over to Napa. Our driver seemed annoyed with us. After pushing to get what we paid for, we did go to a couple nice wineries and did enjoy the people in our group. This is definitely not what I paid for though and I would like to get my money back. The tour we did the day before was cheaper and a much better experience. Not sure I'll ever book with Viator again.
Amazing tour! we managed to visit four vineyards. Don was great! very informative and detailed. We went for Valentines day and he managed to book great places for us to visit. Maximum 12 people car ride was super comfortable.