We took two tours with this company - both with different tour guides. We did not know until after our first tour that 1) the tour guide puts together the tour 2) she wineries are not eager to book groups due to the pandemic (at least this is what were told). Our first tour included the following wineries: Deefield Ranch, Wellington, and Ty Caton. The tour was very disappointing. Our guide, Stephen evidently thought these three were a great way to showcase wine country, Deerfield was a fun and different experience - beautiful view and a fun tasting in a cave-like setting. At Wellington we sat outside and had lunch with our group. The winery was under construction and there were ports-pots provided for us. Even though there were no other guests, someone from our group had to go three times to remind our server we were ready to continue our tasting. The last stop at Ty Caton, we all sat on fake leather furniture in a warehouse and listened to the server, Paul, tell us his whole life story. The next day, I called the company and said I wanted to cancel our second tour and explained why. Thankfully, a different tour guide, Linda, saved the day. She started her tour at Sabastiani and since we had already been there, she suggested we join the tour after the first stop. Our second stop was Nicholson Winery was everything I had hoped for on my first trip to Sonoma - beautiful views and great service. The third winery Buena Vista was also fabulous. I am glad we stayed with the trip but I would ask in the future if we can know ahead of time what wineries we are visiting. We were only there for four days and wanted to maximize our time and get the best experience.
Відповідь від хоста
Feb 2022
Thanks very much for posting your observations of the two tours you took with us. I apologize the first one was such a disappointment. That guide was still in his first year with us. He had plenty of experience working for a different tour company, but unlearning bad habits can sometimes be more challenging than starting from scratch. I'm happy to report that he has been improving steadily since your tour with him, and I have high hopes that he will be a great tour guide. Please do contact me if you would like to discuss your experience with his tour further. I really regret that we failed to do better for you.