Hi David C,
I searched our online database of liability waivers that all guests are required to sign and could not find your name. It is understandably confusing when choosing the correct tour to review because TripAdvisor allows tour operators to falsely list themselves in certain locations to elicit web traffic. As a result, people often get us confused with other off-road tour operators who list themselves as Scottsdale tour operators when, in reality, their operations are actually 40+ minute road trips outside of Scottsdale. There are also tour operators within Scottsdale who provide similar activities but do not have an online presence. Further, our off-road tour vehicles have sun shades to protect guests from the sun. Some tour operators do not have sun shades.
In the case that you signed your liability waiver under a different name and you are, in fact, reviewing the correct company, we would like to thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your experience. However, we are sorry to hear that you felt that the roughness of your off-road Jeep tour gave you less than a 5-star experience. We recommend that all potential guests read our tour description, which starts off with the disclaimer: “Our rigorous Sonoran Desert Jeep Tour is a low-speed, bumpy sightseeing tour.” We strive to manage guest expectations with several disclaimers throughout the booking process to ensure that this adventure is suitable for our potential guests.
We appreciate all guest feedback and use it to constantly find ways to enhance our products. I would like to hear more about your experience, particularly the name under your booking, the day/time of your tour, color of your off-road vehicle, and any other suggestions to improve your experience. Please feel free to email me at
[email protected].
For a less bumpy ride, I recommend booking our Scottsdale City Tour. Also stay tuned for future paved-road adventures within the City of Scottsdale. Thank you again for choosing us to host your off-road adventure. We hope to see you again in the future.