My family (myself, wife, and 20 year old twins) went diving with NeverDry for 2 sets of shore dives near Wailea Beach in Maui. This was an amazing experience, relaxing, with an abundance of sea life (turtles, eels, more), coral, and even some caves.
I have been diving since the '80s and truthfully I would have given every dive operator a 5 star review. Most people in this industry are friendly, knowledgeable, and helpful. That said, our experience with Michael was probably the best experience I have had, maybe 6 stars out of 5.
The 3 aspects that separate NeverDry are the overall dive experience, the value, and the little things.
I was a little skeptical about shore dives. It seemed convenient, but I was a little concerned about sacrificing better dive sites for that convenience. For my family the boat ride to the site is more of a means to the end rather than a stand-alone feature. If the seas are rocky or the sun is too strong, then it is somewhat of a burden. In contrast, it was fantastic to just drive a few minutes to the beach and be ready to start the dives.
To further contrast from the standard experience of buddy diving from a boat, navigating the reef, and trying to find the wildlife at the same time staying in proximity of the boat, Michael provides a guided tour of the reef for just our family, photography for the dives and the photos afterwards. It was just stress free diving where we could focus on the abundance of fish.
From a value perspective I can contrast NeverDry to our upcoming shore dives in Kauai. Whereas in Kauai I have to pay additionally for equipment and there is no photography provided, everything is included in the one fee from NeverDry.
And the little things. My wife has a creaky back so Michael brought the tank into the water to avoid carrying it on her back through the beach. I needed to get a new prescription mask and Michael got one really cheap through his wholesaler. Michael delivered it to my hotel 3 days later. Communication before our trip was responsive and helpful.
So, to summarize, 7 stars out of 5.