The tour itself was good. Our guide did a great job of highlighting interesting sights and sharing interesting facts. There were a few things that were a little strange, though.
I booked what they called a 90 minute sightseeing night/sunset tour with music and bar, which cost a little more than the normal one hour tour. Strangely, this doesn't have a separate listing, it was just an option to click within the 60 minute tour. All of the communication I received said I was getting the 60 minute tour unless I looked around and found a note in the description that said 90 minute night tour.
I got a call two days before my tour in which they told me my boat would actually be leaving at 4:30. I thought that was a little strange since it was supposed to be a night/sunset tour.
I arrived 15 minutes before the scheduled time (as directed) to find out that we were the last to arrive, and the boat took off pretty much immediately, well before 4:20. Once we were out, the "music" was a playlist of cheesy New York songs (Sinatra, etc.) played over the PA system. The whole tour took place in broad daylight and ended at 5:30, making it pretty much one hour.
The bar is also very expensive, and we got an order of "nachos" that was pretty funny to see. It was a generous pile of tortilla chips with 3 shot glasses of toppings, three slices of jalapeno, and less than 1 oz each of salsa and queso in shot glasses.
Overall I don't feel that it was a bad value but the communication leaves a bit to be desired and I didn't exactly get what I paid for.
Відповідь від хоста
Mar 2025
Thank you so much for sharing your thoughts with us! We’re glad to hear that you enjoyed the tour itself and that the guide did a great job highlighting interesting sights. We really appreciate your feedback, as it helps us improve our experience.
We’re sorry for the confusion with the booking and communication around the 90-minute night/sunset tour. We can totally understand how the mixed details might have caused some frustration, and we’ll work on making that information clearer in the future. The timing of the tour and the music playlist definitely aren’t what we intended, and we’ll look into how we can better align the experience with the expectations for a sunset cruise.
We also apologize for the snack and bar experience—it sounds like it didn’t live up to what you were hoping for, and we’ll take your comments into account to improve both the quality and value of the offerings.
Thank you again for your honest feedback! We truly value it and will use it to improve. We hope you’ll give us another chance to provide the full experience you were expecting next time. If you’d like to share more details or discuss anything further, please feel free to reach out!