Wow! Where to start? This was such a bad experience from the very beginning cramped van ride smelling of cigarettes to the ending “champagne breakfast” in a dirt field. Our pilot was extremely rude and smelled like an ash tray and had a cigarette in his mouth at every opportunity. After picking us up at Starbucks and cramming 14 people into a stinky van, we arrived at our launch location. We then stood around for over an hour while the crew attempted to get their equipment to work. At one point, one of the guys left to go buy a spark plug for the fan needed to inflate the balloon. When we asked the pilot what was going on, he was defensive and started talking about him losing money. No apology for the delay or any kindness. They finally got the balloon filled and we crammed into 4 sections of the balloon, 3 people to each section, totally cramped and uncomfortable. I wasn’t even in the same section with my boyfriend! We then spent our time flying extremely low over housing developments by Power Ranch in Gilbert, at one point getting so low, we were sure we were going to land on someone’s roof. Very boring! We landed in a dirt field and the pilot gave us his story about ballooning and champagne, broke out a little table with a gross, dirty tablecloth, “cleaned” his hands with ether and then cut an apple right on the dirty table with his dirty hands (and no mask or gloves). He served some cheap bubbly garbage with juice and left us standing in the dirt while they packed up the balloon. I asked for “light” juice with my bubbly and he said I was ruining his drink and to make it myself. Then they couldn’t even get the basket back on their truck and needed guys from our party to help them. After we were back at Starbucks and were settling our bill, the pilot had the nerve to ASK for a tip for his crew as we were paying. We said no but thank you and didn’t get any response. Possibly one of the worst customer service experiences I have ever had!!!