Had a very terrible experience with this company. We had arrived at the check-in time listed in the email and were still charged a late fee of $50 dollars per person. We had also called them upon arrival to let them know we are here to check in but Josephine the manager did not answer her phone and blamed our late check-in on us when it was her laziness and her inability to preform her job properly that caused us to be 2 minutes late. At the gate, Josephine the manager along with the other staff were extremely disrespectful, rude, racist, and . I would recommend folks to just book with another company as pricing is nearly the same then to deal with this unprofessional and scam of a company. They may not know this now but all the negative reviews they are receiving will hurt them now or in the near future.
Відповідь від хоста
Nov 2021
You called at 1:57 to say that you were running late and your ETA would be 2:30, your check in time was for 2:15 you were told the late fees. When you arrived and was pick up by our shuttle you checked in at 2:26 so you were charged the late fee. You were extremely rude with the manager, the only racist person was you. We do not tolerate any disrespect towards our staff, we have a Stellar reviews and we have repeat customers.