Overall experience with Viator booking Sev. was nice, it’s the experience with the actual helicopter co. that took away the thrill, there was a $100.00 late fee they charged me.. It felt like a scam. I was there at 12:18, 3mins late, there was no shuttle waiting,, by the time they sent one, they claim I was late from the time. It got they and took us on board at 12:36. They charge me an $100.00 late fee. The lady that took the cash I gave for the late fee, tried not to give me a receipt. I didn’t trust giving her my card. I made her write a receipt, if asked about them, to new customers. I would say beware.
Відповідь від хоста
Jul 2021
You called the office at 12:27pm your check in was at 12:15 so you were late, we had to resend the shuttle to pick you and your grandson up and yes you were charged the late fee of 50.00 per person. We check in the customers once they are in the shuttle and you got checked in exactly 12:34 which should've been 100.00 per person. You got the receipt that you paid the late fee of only 100.00 for both.