This my first balloon ride, set up by our friend who is hosting us on our reunion. I thought this was going to be scary, but turned out that is was not at all. Take off and landing were so smooth. Between that and the breathtaking views, I forgot all about my fear.
What made it really uncomfortable and awkward though, was that our captain was less than accommodating and brusque. When one of the passengers asked a curious, innocent question he had on an irritated and demeaning in tone.
It got worse when our ride was cut short from 1 hr to approximately 40 mins long. We were all very disappointed about that, and about the fact that we did not go as high as we saw the other balloons go. The captain did talk about wind drifts and safety and all. However, when one of the passengers expresssed her dissatisfaction, she and the capt. got into a full-blown argument! It felt like fire being fought with fire! Yikes!!!!
We paid extra to be on a semi-private balloon ride, there were only a total of 8 passengers in the basket. That was not how I expected our ride would go.
It was a shame since everybody else was nice. Special shout-out to the lady taking pictures before our ride. She made sure our friend group was complete before she took pictures.
Відповідь від хоста
Sep 2022
Thank you for your review. Your flight did not live up to our standards on several fronts. We've already issued a refund as requested. We hired a very experienced pilot to help out with the Holiday weekend rush and were surprised and disappointed with his demeanor. We are addressing the matter internally. I hope you will come back in the future so we can improve your impression of us.