The absolute highlight of our Hawaiian vacation! I’ve never bothered to review anything on TripAdvisor before, but felt I had to do so to share just how wonderful an experience we had.
We (two adults and a 7 year old) were staying on Maui, and flew over to the Big Island for the day for a full island tour. Between seeing lava flowing from the volcano, hovering in the magical valleys, seeing waterfalls up close, and many more amazing sights, the tour alone would've been top of our vacation highlights list. However, what made this day truly special were the people at Mauna Loa.
Despite a number of potential issues (first, the one cafe at the airport not beyond security now being permanently closed (make sure you eat before you go!), and second, our helicopter needing repairs which delayed our tour to the point where we’d of missed our return flight to Maui), the staff went far above and beyond to make sure we were able to get lunch, made sure we were entertained while we were waiting, and even flew us back to Maui on the helicopter!
While everyone we dealt with was amazing, Stephany deserves special recognition. Not only was she key in making sure our day was wonderful, she did so in a way that made us feel as though we were family rather than just tourists she’d just met a few hours earlier. Special thanks also to Sean who went out of his way to fly us back to Maui. Truly amazing customer service!
Between the amazing people and the ability to ensure you’re the only passengers (due to the smaller 3 & 4 passenger helicopters), I can’t say enough good things about Mauna Loa, and would highly recommend them for anyone looking for a helicopter tour of the Big Island!