Our family was excited to attend the Maximum Magic Show at HarborWalk Theater as part of our first day of spring break. The day had been fantastic—our 8-year-old had an amazing time driving the Hydro Rocket, and we enjoyed a great meal at AJ’s before heading to the show.
We were thrilled to have front-row seats, especially since our son loves magic. About an hour into the show, he was invited on stage—a moment any parent would want to capture. Naturally, I recorded a short two-minute video of him, excited to show him afterward. However, during intermission, a staff member aggressively approached us, demanding we delete the video. Despite explaining that it was just of our son, they wouldn’t budge. We weren’t even allowed to keep a simple recording of our child’s special moment. We ended up being forced to leave, turning what should have been an unforgettable memory into a terrible experience.
Following our honest review, we received a call from Noah, who continued to act unprofessionally. Instead of addressing our concerns maturely, he doubled down—acting as if we were terrible for simply taking a video of our own child. What’s even worse, we later saw other reviews featuring photos of children on stage, making their enforcement seem completely inconsistent. To make matters worse, he attempted to blackmail us, saying the only way we’d receive a refund was if we deleted our review. That, to me, speaks volumes.
I will not remove my review because I believe others should know how poorly we were treated. Our 8-year-old’s experience was ruined, and our entire family was left embarrassed by how we were treated. This is not how paying customers—especially families with young children—should be treated. If you’re considering this show, be aware of their policies and, more importantly, their attitude toward guests.