I never write bad reviews but... *sigh*... this dinner cruise was honestly one of the worst experiences I've ever had. I really can't fathom how this is even considered a business and borders on suspicious activity. I want to be very clear that none of this is directed to any one individual or worker. So many elements were just bad. The whole experience felt very cheap, outdated, and, frankly, gross.
To begin, the infrastructure and furniture looked to have been built in the 70s, with zero updates (including the carpet and silverware). The room, immediately upon arrival, had a strong and apparent smell of body odor (regardless of the giant windows being open).
Second, the food was borderline inedible. I am genuinely curious as to when the last time the health inspector was there and if this is actually up to code (and if so... what code?). It's just so far off of any service I have ever had in my life. The "Sweet Butter Breadsticks" served as an appetizer are literally hot dog buns from any grocery store. The "Imported & Domestic Cheeses", crackers, and fruit was self serve which felt unsanitary. Not to mention, they were, also, straight from the grocery store. The lobster smelled and looked to be straight out of PetSmart (which then added a fish food smell to the already potent scent of BO). The tenderloin was blue and, at that point, we didn't even try dessert. I normally don't care about the alcohol content of my drink but I know many of you do so, there was absolutely no alcohol in either of my two drinks.
Lastly, I am going to generalize but, the staff and crew of the whole boat was hard to buy into. I surmise they are very young, inexperienced, and underpaid. I can't articulate exactly what was off but, it just felt sketchy.
I don't know who they're paying to write these reviews but, the stark contrast of our expectations vs. this reality was jarring.
Відповідь від хоста
Jan 2025
Aloha Rebeccaw,
Thank you for taking the time to share your experience. We are very disappointed to hear about the many concerns you raised regarding your recent cruise with us. Please know that guest satisfaction is our top priority, and your feedback is taken very seriously.
Over the years, we have received thousands of positive reviews from our guests, who consistently highlight their enjoyment of our dining, service, and ambiance. It is disheartening to learn that your experience fell so far short of the high standards we strive to maintain.
We deeply regret that your experience did not reflect the positive memories our cruises are known for creating. Please know that your comments about the vessel, dining, and service will be shared with our leadership team for further review.
Mahalo,
Star of Honolulu