The staff was very timely getting started. We did the 9:30 tour and when we got out to the snorkel spot there were a few boats but not many swimmers in yet so we got prime reef spot and probably saw 10-15 turtles during our time out. Multiple staff in the water and on the boat to help with equipment, and one staff member gave extra attention to those who were not confident swimmers and helped them to learn so they could also get to the area of main attraction. I would definitely recommend this tour to anyone.