1-late in getting bikes as they were busy with groups.
2- didn't explain they were not full electric bikes, but booster bikes (no problem, but it would have been good to know prior)
3-no water offered
4- no helmets offered (we had our own, but again...not fully service to explain everything)
5-experience...it was great but we ended up using less than 4 hours worth...could have saved some money...