We contacted Black Hawk as a last minute decision in DC as the kids had been sick with food poisoning and were not up to lots of walking. With only 1 day left to see the city we needed help and Black Hawk turned out to be the best decision ever. The staff on the phone were very helpful and accommodating. Once booked everything continued to run like clockwork. Jorge was not only very professional in his approach, but a great guy to talk to about the city, with more information, stories and history than we ever would have got from the tourist brochures or regular bus tours. We never felt rushed, could decide what we wanted to see and what we wanted to miss, adjusted the schedule a little on the fly to spend more time in a couple of locations and ended up seeing more of the city then we ever could have hoped. Being able to hop in and out where we wanted meant this was not just a drive by tour. We just spent more time at the venues and less time getting from one to the other.
Jorge was so good that we also had him pick us up for the early morning (5:30am) trip to Baltimore Airport. Black Hawk made what could have been a disaster of a trip to DC a very enjoyable and memorable one.