If I could give a zero, I would. They play loud music, run the engine, and were quite sarcastic. When mentioning whales are bothered by human noise, engines, and loud music, we heard sarcastic comments about their urban whales enjoying these things. No facts about whales were shared on the tour. During the safety talk, the captain seemed to think it was funny to misinform passengers by telling us the life jackets were under the seats. They were not. We also did not see any whales. The crew would not turn down the music after they said they would...then the crew said this wasn't a good time of year to see whales...and ended with the water temperature is not conducive to whales because it was 76 degrees versus 73 degrees. Why is this company operating then? Unbelievable. I called four times to share this unprofessional experience with the owner. I was told I would receive a call by the end of the day. Didn't happen. Called again today. I was told to give someone 5 minutes. Didn't happen.