If we would have known that only 4 out of our group of 7 would have comfortable, new, well-functioning bikes, we wouldn’t have booked this tour. We had to stop and pick up a bike from another shop because one of the bikes we were given didn’t work at all and we had to swap bikes with one another every so often as a few of the bike seats were so uncomfortable we couldn’t tolerate them for long. A few of the bikes were old, over used, had broken buttons and were noisy, but again, about 1/2 of the group got really nice, comfortable ones. Our tour guide was nice & knowledgeable, however, we were told there should have been two guides for a party our size. So where was the other tour guide? We enjoyed the olive oil & wine. Lunch was very tasty and the scenery was beautiful. Sadly, the lack of quality and uniformity of the bikes really distracted from this experience.
Відповідь від хоста
Nov 2023
Hello Melissa. Thank you for your candor comments. I apologize for any inconveniences with the e-bikes. We had another large e-bike tour that day and did our best to accommodate everyone. When we discovered several of our e-bikes we’re not up to par the morning of, we did our best to find a viable solution. Typically, for 8 or more guests we add a second guide. We sometimes add a second guide for shorter routes, if staff is available. But very often one guide can easily manage a group of 7 on these tours.