Terrible customer service and do not stand behind their product!
This company sold an iPhone pouch to me to "protect" my phone during the jet ski tour. I noticed it was pretty flimsy but figure it would be good for at least a 1.5 hours tour. I followed the instructions on the package, sealed my iPhone and hung the strap around my neck. Well, 30 minutes into the tour, I noticed this piece of junk of a phone pouch completely fell apart and my iPhone is somewhere in the Atlantic ocean. (See pix for what remains of the iPhone “protector”). Mind you this was a guided tour so I never went above 35 mph and I was not doing anything crazy or aggressive.
The three people at the rental stand all said they can't do anything and gave me an e-mail for the owner. I e-mailed the owner 10 days ago and never heard a peep back - way to stand behind the products you sell!! In short, this company sold me a piece of junk with the expressed purpose of "protecting my phone" during a jet skiing tour and within 30 minutes, it fell apart and my iPhone 13 fell into the ocean which will cost $1,000+ to replace. After all that, the owner cannot be bothered to respond. Can't think of worse customer service if I tried. Do yourself a favor, go anywhere else.