We did our tour at 4 PM - on the site it states clearly that the morning tours have a higher chance for seeing gators so we had our expectations set. We arrived about 20 mins prior to departure and check in was easy. Got our wrist bands and went into this sorta cheeky holding area. It had gem hunting, primitive weapons you could shoot, and a small restaurant - everything was cash only (besides the restaurant as I didn’t check that but I’d call to ask to prior).
We weren’t called up to our boat so they started to load right at 4 and we were given a quick safety speech before heading out. This included how the tour guides cannot guarantee any sighting of animals but they would try their best to find what they could. Our tour guide was knowledgeable, friendly and very nice throughout the trip. We got to see 3 gators, a turtle and so many birds. It was a lot of fun and a great trip. Would go back and try for the morning to see if we got to see even more animals.