From the moment I met Preston he made me feel silly for booking the 60 minute tour. I arrived at the meeting point approximately 5 mins before the tour started and when I checked in with him, he began to poke fun at me for booking the 60 minute tour. I didn't understand that there were different options. I didnt know the full tour was longer than 60 minutes. I asked him if I did something wrong and he told me no, he just couldn't believe I had booked the 60 minute tour.
I thought I had booked him for too long. He didn't make anything very clear as to why he was acting the way he was towards me. He didn't give me an option to extend my tour. He proceeded to remind me that I onluy had the 60 minute tour about twice more before my portion of the tour was done.
I informed him that he was making me feel silly for choosing the option that I did and he didn't apologise.
I work as a tour guide and I would never make ANYONE let alone my customers feel the way Preston made me feel.
Although his tour was engaging and informative, and I enjoyed his presentation, I wish that he would have explained why I perhaps SHOULD NOT have ONLY chosen the 60 minute option. He should have given me the chance to upgrade my tour choice and not make me feel like I had made some sort of mistake.
A word of warning:
DO NOT BOOK THE 60 MINUTE TOUR LEST YE GET THE ALMIGHTY SIR PRESTON OF DALLAS GIVING THE TOUR!
Thanks for very little, Preston.
Response from Host
Oct 2022
Dear guest, first and foremost we would like to apologize for your experience and make this moment right. We will be reaching out first thing tomorrow to exceed your expectations . Thank you and look forward to making your time amazing,making your visit with us positive and worth while.