First time zip liners here. My kids (7 and 9) were plenty nervous but pumped up. Guides were friendly and very laid back. Zip line tour went great for us.
I don't have a previous zip line experience to compare to this, but I was extremely pleased. The guides were friendly and fun while clearly still locked in when it came to being safety conscious. They were great with my kids- they didn't rush them in the beginning when they had butterflies, they talked to them at their level, etc.
Would love to go back and would recommend it to anybody. Our guides were Derek and Tinkerbell. I think Tinkerbell also goes by Jessa. Based on the other groups we passed and/or heard on other parts of the tour, the other guides are also lots of fun.