as we knew that in the winter the ocean may let us get out to snorkel or maybe not, so you need to book with Sea Maui as you will get NOT ONLY NO HASSLES, you will get treated like you are they’re only guest‼️ Because we went down to meet them for the trip we’d booked early a.m. before I checked my email that they weren’t sail as rough waters but when we got down there lovely Jamie was so sorry we had come all the way down Nd offered us a free Wyler watching on the catamaran same morning. We were gleeful and only 14 people on that trip. Was a fabulous, fabulous trip and they did not try to sell us anything as the moms and calves were all around us, so thrilling. A staff member was even taking under water video and air dropped them to us just like a friend would. Free beverages also. BUT WAIT THERES MORE...so we rebooked the snorkeling for a few days later and I got sick, emailed early to tell them and I got 2 emails back both saying the something, this is one of them from the lovely Jamie. (Aww right on Judy!! Sorry to hear of the unexpected sickness, hope you feel better soon! We fully refunded you folks for the booking- FYI that 11am whale watch was on the house! So glad you guys enjoyed it. Let us know when you’re back next time we have another free trip waiting for you guys!! I wrote everything in your booking notes so we can recall it. Thanks for your patience and understanding with the snorkel cancellations and we can’t wait to have you guys out again! Safe travels!
A hui hou and warmest aloha,
Jamie Sweet
So next year their is no doubt who we are booking with for all or trips. Thx ALL the staff at Sea Maui. A big Mahalo Judy h Kelowna B.c. Canada
Response from Host
Jan 2020
Right on Judy!! We are so glad we were able to take care of you guys even through the cancellations! Of course cancelling a sail is the last thing we want to do but we are so glad you guys were understanding and flexible with us in the matter. Im so glad you guys got to go out on that amazing Whale watch with us and experience some epic whale action up close!! We definitely have everything noted for your guys return trip and we will look forward to SEAing you guys next time! Mahalo Judy! 🤙🤙