I've been dealing with this store and in particular, Steve for (yikes!) almost 2 years now and I can unequivocally say that if you're looking for the nth degree in overall customer appreciation and satisfaction, well then... you've just discovered the shizzle of all joints.
As a Pedego owner (City Commuter) I have had to have my bike serviced on a couple of occasions because I put 20+ miles/day on that not so little devil as an average. It is my main mode of transportation as I am unable to drive an automobile without having some sort of major PTSD moment... so having my bike in and out of the shop is likely more critical than most electric bike users.
Steve and his wife have been ridiculously accommodating and the service has been equally impeccable, whereas they even have a large van that will pick up and deliver your bike if needed (which for me, is a super nice perk!). Steve has always been prompt, provides unparalleled customer service and just seems to genuinely care about people and the product and services they offer.
I've been to other Pedego stores, been to other bike stores 'til the cows come home, and I've found nothing that can even touch this place... you'll be in great hands once you sashay through the front door, and that's a fact.
I will absotively go to no other place in the Valley, and if you wish to experience the best service as I have, neither will you.