I arrived after my scheduled tour time ā scheduled for 2:30. I arrived 2:45.
There is a 15 minute grace period, supposedly. There wasnāt a clear bottom boat in sight. They left well before the 15 minute grace period.
Absolutely I should have arrived by 2:30, but my frustration is that I actually called and said hey I will be late and they told me itās fine, we give an extra 15 minutes and they left anyway.
Second, the actual tour guide who is independent from the actual company, at least thatās what he claimed, stated I canāt help you, call the company and begin speaking to someone else.
I called the company and they were super nice when they told me, no refund and no credit. In short, not the most accommodating experience for taking the wrong exit and getting lost in an unfamiliar area.
Response from Host
Apr 2021
Paris, we totally understand that guests may be unfamiliar to the area which is exactly why we have a 15 minute grace period in place. We also ask that everyone check in with our tour guide 15 minutes prior to their scheduled tour. Your call to us on 4/4 at 2:51pm stating that you had arrived was well over our grace period. With a full tour and a schedule for the remainder of the day, we cannot leave any later than this to ensure our guests have the correct amount of time on the water. On that 15 minute mark passed the tour time, our tour guides text us to let us know they are launching. Our guide texted us at 2:46pm letting us know you were not on site and that they had to depart with the rest of the group.