We had a family of 5, with the youngest age of 11, with no experience. The owner went out of his way to text us where their may be extra spaces to park as their was a lot of events happening downtown and parking was limited. Bryan, the tour guide was very patient in teaching us to ride. He was very knowledgeable in the history of Downtown Tampa. He took us to Armature (?) park which our 18 year old absolutely loved! I would definitely recommend this company again! Best experience ever!! Of course, we all want to buy our own Segways now ;)