Once up in the air, the experience was immeasurably amazing. Beautiful sights (despite fog), and although quick, worth every minute. The only con is their booking system. We didn’t find out until arrival that our party of 3 well exceeded the weight limit, despite having input our weight during the online booking. After inputting guest weight online, there should be an alert that tells you what the limit is and how over you are to save people time and money. The realistic weight capacity of 3 is two adults and a child. This is a quick coding input and I would encourage Envi to push their partners on this as it was a huge disappointment for our group that one of them had to sit out and clouded a lot of the overall experience.
Response from Host
Dec 2021
Thank you for your comments and we appreciate your input! Unfortunately we have very little control on how reservations are captured via Viator/TripAdvisor Experiences and have encouraged them for several years to make minor updates to address this very issue. We have and will continue to work with them to avoid this in the future!