This trip was exactly as expected! I called the tour company number from their website (Wide Angle Tours) and Fabio answered all my questions. The day before, I received a text confirmation with that pickup time. The day of, the pickup was exactly on time. We had a small group of 10 people and were transported in a nice small a/c van. It took around 30 minutes to arrive to the Eastern part of the park. There you can use the facilities, shop, or get some food . The price includes the admission into the park. The boats were open air (no metal grates above) and held around 20 people but we just had our small group of 10 plus 2 more. Plenty of space to enjoy the views. Our tour guide and driver, Dan, was really animated, fun, and educational. The ride is 30 minutes on the boat. You go fast and turn and get wet! The boat stopped for pictures and whenever we saw an alligator we would stop as well. He was nice to accommodate each side of the boat to see the creatures so you donāt miss out wherever you are sitting. Bring cash for tips. Then, thereās an alligator educational show was amazing. Itās around 30 minutes long. You learn a lot! You can take your pic next to a baby alligator which was safe and can use your own camera. Bring tips for that too. Drop off was smooth and on time. Got back to my hotel by 1 pm. So, total time of the trip was 10-1 with transportation time. Would highly recommend this tour, as I did research on a few others before deciding on this company.