The experience of being in Vegas and having the opportunity to ride with the top off was great. The customer service was definitely lacking.
To tell a customer,ā I paid a lot for these rims so be careful and donāt scratch them.ā And āyour a big dude so be careful with my seats.ā
Is not what a customer should hear or be concerned about when looking forward to a day of fun.
If you canāt afford to replace what is broken or are concerned with damage after the client takes out full coverage insurance. Then you should not be in the rental game.
And after calling to express my concerns and not receiving a call back and having to call back, I was told there would be no concessions for my experience nor would there be concessions for having to bring the car back early (only had it for 3.5 hrs) because one was smoking (we rented two).
The only thing that was offered was NOT a discount on the bill, but an offer to come back and ride again.
No thanksā¦.