We got exactly what we paid for... a 30-minute airboat experience. We did get to see some birds and gators. Our guide was nice, made a few jokes, but didn't give us too much information about wildlife or the area.
We also have our 2.5-year-old, so a 30-minute boat ride was probably about all he could handle.
There wasn't too much to do while waiting for our boat road (which started late), but we did mine for gems.
If you are looking for an *experience* and really want to LEARN something, I would suggest looking elsewhere, or doing more than 30 minutes.
Response from Host
Apr 2021
We have been in business for over 27 years and our captains are highly trained to educate their passengers about the area flora, fauna and wildlife. If your captain did not meet our criteria we need to find out which captain you had so that we can work on retraining him. Please email us more information about your tour such as the tour date, time and the captainās name. If you cannot remember your captainās name we would appreciate it if you can give us a description of his estimated age, hair color, body build, and if he had facial hair or not. We would also like to know if you complained to the front desk after your tour. (We want to be sure our staff handled your complaint appropriately.) Any information you can provide us will be very helpful so that we can investigate this further.
We do not have commentary in the ear muffs because we prefer giving our customers one on one time and our captains stop the boat and turn it off along the way to get a more up close and personal experience. We prefer that to trying to speak through the hearing protection while the boat is running.
We hope to hear from you soon so that this can be resolved to your satisfaction. Please donāt hesitate to let us know if you have any questions at all. We appreciate all comments and suggestions from our customers so that we may increase our performance and always provide excellent service to our customers.