We booked the three hour Golden Gate Tour and arrived 15 min early as requested. When we arrived at 12pm for a 12:15 tour, front door was blocked off with small sign that read āUse other doorā. We could see a long line of people coming through the back of the building so we went around the building and got in that line.
The manager Jose was shockingly rude when he learned we already had a reservation. āHow did you get in this line?! I put signs on the door! You need to go next door!ā It was so awful to be spoken to this way. So, we went to the building next door and checked in there to then be ushered back to the original long line we had joined. Jose at that point was outside, so I politely asked a female staff member of I could have the name of the man in the red shirt. Her response was a sharp, āWHY??ā ā The rudeness of the staff, 45 minute check in process, no greeting, no warmth or inviting and fun atmosphere made us almost want to cancel and walk away.
We took the tour and enjoyed it, except that there is no way on Earth you can complete the full ā3 hourā tour if you follow their GPS. We didnāt even stop at all the spots on the tour, and with only 10 minutes left to get back on time, we still had dozens of more stops had we stayed with the GPS. So, we decided to follow our own GPS back and abandon the Go Cars GPS tour to try and avoid late fees. We got back just a few min late but were not charged.