I did not have the full enjoyable experience that I read about. I felt the tour guide Niroo was inexperienced, scattered, distracted and almost hit another car along the trail. That was super dangerous, unsafe and scary. My date tried to comfort me but I was really rattled by this. I always appreciate interactive tour guides, someone who caters to the experience, sets the mood, and is accommodating, I felt Niroo's approach to be a bit all over the place, and sophomoric. This could be due to her lack of experience. Overall, I did not have the best time.
I reached out to the supervisor Haley and asked to remain anonymous with my complaint. She said she would comp another ride. I didn't even care about the comp but when I emailed to thank her she said she would call my first date who took me on the trip. I asked her not to and that I would like to remain anonymous however she disregarded my request and reached out to him anyways.
The staff here are immature, unprofessional, disorganized rude and disrespectful. It was a horrible experience. Please save your money and go somewhere else.