I wanted to love everything about this wine tour but it just fell short. Damon provided great communication and Jon (our guide) was very knowledgeable. Where Damon fell short was the selection of vineyards. While Obsidian was a great visit with a knowledgeable and kind host, the other 2 Vineyards included in the tour felt like a ‘tourist trap’ and the wines were subpar (if that). In fact, we left in the middle of the tasting at our 3rd stop. The tour just didn’t seem ‘thoughtful’ as we saw multiple people from the previous vineyards be taken to the next wineries. This showed little to no customization on Damons part providing a one-of-a-kind experience. We finished over an hour early and were not given the option to be taken to another experience. For a lower price and a better experience, I would have probably selected a different tour company.
I will give credit to Jon, he was VERY apologetic about the experiences and even noted that he would not have taken us to some of the stops. He did get us in for a tasting experience the next day at his wife’s place of employment and it was stunning. Thank you Jon.
Response from Host
Sep 2020
Brett, I am extremely sorry you did not have an enjoyable tour and will take full credit for not properly matching you with the correct vineyards. I am happy to refund you for any time you did not have by ending the day early. This was, unfortunately, one of the busiest days of the year, Saturday of Labor Day weekend, combined with all inside wine tastings being shut-down due to Covid restrictions and 100+ degree temp. I chose wineries for you in the southern Carneros region because that's where it's coolest, temperature wise, and where Pinot Noir & Chardonnay, 2 varietals you mentioned liking, are primarily grown. The second winery, Saintsbury, is a small, family winery not on any main road that specializes in small production Pinot Noirs and Chardonnays. It's a winery I've had lots of positive feedback from guests on over the years and which also gets great reviews online. I'm sorry and surprised to hear you think they are a tourist trap. Nicholson Ranch was the 3rd winery and is another winery well-reviewed online and one that I've only had positive feedback from guests on. I thought it would be nice to end the day there with the chairs looking out over the vineyard. Their wines were unfortunately not to your liking. I'm saddened to hear Jon did not give you an option to go anywhere else at the end of the day, as that is very unlike him. He really wanted you to have a great day and time in Napa Valley, which is why he made appointments for you at Joseph Phelps and Madrigal wineries the next day.
I thank you for taking a tour with my business and am sorry I did not meet your expectations. I'm grateful for the business and strive to give the best experience, but always have room to improve. Thank you for the feedback.
Damon, Owner/Operator