Our reservation was for the 7pm 6-line Zip at Night Tour. We arrived 5 minutes late due to traffic and were turned away and told that we were supposed to arrive at 6:30 to sign paperwork and to learn safety. I have gone back and looked over everything on the Viator posting and have seen nothing about arriving 30 minutes early for the 7pm booking. Weāve reached out for our refund and hoping we can at least get our $140 back. If youāre thinking about going, make sure you show up at 6:30 even though the listing is for 7!