Our driver and tour guide, Shannon, was a very personable guy and SO accommodating! My sister and I arranged a special weekend in Napa for my dad's 70th birthday. It was a surprise for him and unfortunately he didn't take it too well. He has been caring for my mom, who has Parkinson's disease, and has been having a very rough time. That being said, Shannon turned what could have been a tenuous experience with a reluctant passenger, into a very fun family bonding experience. My mom had to opt out of the tour and stay back at the hotel because she was having a bad day but Shannon took the whole thing in stride. He was very compassionate and understanding and was flexible with our schedule. He was able to set my dad at ease with his warm and easygoing manner and great sense of humor! It was such a positive and fun experience and I highly recommend this company! Thanks so much guys!