I suffer from anxiety. When on the platform for the longest ride, my anxiety hit full force. Ross was so professional and made me feel safe. Thanks to him for not surprising me and keeping so calm, knowing what to say, etc. I was able to stay up there and go on the zipline. The views up there were amazing. I was so comfortable "Eagles Fly" came to mind. The best part of all, looking next to me and seeing the ginormous smile on my husbands face. I didn't have to miss any of it, so thank you Ross for addressing my fear in a way that didn't embarrass me. Sincerely, Wife of the Keeper of Horses.
Response from Host
Jan 2020
Aloha Q7911Flisal,
Thank you for the excellent review and for trusting us with your anxiety. Your words remind us how important it is to not joke around when someone need a little reassurance. Our Guides are trained to be in tune with the guests needs. Ross is exceptional at that. I'm happy to hear you did not miss out on your husbands ginormous smile. Way to go, Ross. :) Hope to see you again.