Very professional service all around. The station staff in Fairbanks were welcoming and enthusiastic. The check in was simple and took little time, as did the baggage check in. The station is clean and bright with a wonderful gift shop and model train display.
The train itself was sparkling clean, inside and out. The staff on board were super funny and always around. Good announcements throughout the journey.
Seats were very comfortable, and the viewing from inside was excellent as was the open portion at the back of our car. All the windows were spotless !!
The trip journey is awesome, with great views of mountains, water and animals. It was truly everything I had expected.
My only issue was the foods service. The lunch included only an entre as did dinner. I would have thought for the price of Gold Star service the dinner would have included perhaps a soup or salad as starter before the main course. They also had no dessert on my trip. I also tried the food in the snack car, it was fast, cheap and fun to try.
That aside, the trip very much one that every train fan should try.