Please do not book through this tour operator, if you even slightly love your life. We took their Arctic Circle tour on the 5th of September, 2022 and we just got lucky that we are still alive.
The driver, Jake, could not keep awake until the end of the tour and he just asked a passenger, who was sitting on the front seat next to him, to drive the vehicle for the last 3 hours while he himself dozed off and was snoring. This passenger himself told us on the tour that he was severely jetlagged and underslept and he was from Europe (where they don't even have left hand side driving). This passenger might have been the best of the drivers, but the highway conditions requires a local expert to drive on these rough, narrow and dangerous roads with steep turns. We booked this tour to be safe and out on the road, but it was the opposite. We were really scared and it was a really dangerous situation the driver put us in. I agree it was a long tour, but if it is too much to drive for one person, the tour people should have 2 drivers in the vehicle who could alternate turns.
The driver was utterly disinterested in giving us any information since the beginning of the trip. It was basically just driving us up and back. On our way back from the Arctic circle, before he dozed of, he literally stopped every 10 minutes and pretended he was hunting for the Auroras, whereas it was quite evident that all he wanted to do was to smoke a cigarette. And then when the actual auroras came out, he rushed the vehicle because he wanted to reach in time and we hardly enjoyed the auroras, or stopped to watch them when they were finally out in full glory. We requested the driver to stop, but he pretended as if he couldn't hear anything. We came back 2 hours later than the expected arrival time. The entire experience was such a nightmare and we hardly enjoyed the experience. DO NOT RECOMMEND at all
Response from Host
Nov 2022
Thank you for taking the time to write a review of your tour. While we do not like hearing that guests had a bad time on any of our tours, those reviews help us fix problems to make the tours better for everyone.
We are sorry and concerned to hear that your tour guide allowed a guest to drive one of our vans. This is not something that we allow any of our guides do to. We have informed all of our guides again that there is to be no one but the guides driving the vehicles. Your tour guide in question did fall severely ill after this tour and was out of work recovering for a week. We do understand that this is not an excuse as to why your tour guide allowed another person to drive while he slept. Here at Alaska Wildlife Guide, we pride ourselves in providing the best customer service to all of our guests. Unfortunately on this day your tour guide did not perform to our standards. We have spoken with this tour guide and taken the necessary disciplinary actions to ensure that this will not happen again.
We hope that if you ever decide to come back to interior Alaska that you give us another chance to show you a great time on another tour.