We booked a private wine tour to Valle de Guadalupe for two. Tour was booked through "San Diego Wine Tours" which apparently is a part of "Five Start Tours" Promised in the tour was "Wine Expert" on hand at all time, we did have a guide on hand but he did not speak much English and we were unbale to communicate or get answers to any of our questions. We had been instructed to be 15 minutes early at pick up location only to find that our drive would be 30 minutes late. Our two first stops were not wineries but markets and food courts. We only had 7 wine tastings on the trip, which is nowhere close to the 18 promised in the advertisement. We also only visited 2 wineries and not 3 as promised in the advertisement. Dinner was supposed to be gourmet family style lunch only to arrive at restaurant to find out they had no idea we were coming we were handed a menu and allotted a credit of 1,300 pesos, approx.. $69.00 for lunch. Another 45 minutes were wasted at restaurant trying to get them to understand were on a tour and had expected a lunch to be prepared for us. We were asked many times on the tour about allergies both when we booked the tour and when we got in the van. No wine were served with lunch, we had to purchase our own. In all we paid almost $500.00 for two people to have a $70.00 and 7 tastings of wine. After we arrived back in the US, I contacted to company and they offered us a 20% refund. I told them that was totally unacceptable as they did not provide any of the things offered in their advertisement. It was a 10 hour tour and we spent at least 4 hours of this time delayed by driver or at market, food court that was never even on the tour description. We came to taste Mexican wines. not shop at markets. After many emails back and forth the last I have heard was that they will refund 25% of the trip. I have not seen this refund yet. In short DO NOT EVER book a trip with "Fiver Star Tours" or "San Diego Wine Tours"