*sigh* I really don’t want to leave a review like this when much went right, but after my experience I feel it necessary to do so for other potential customers to make their own decisions. First, the positives about booking through Trip Advisor: very simple and easy to do with clear communications about the purchase, cancellation policy, when I would be billed, etc.
The day before our visit, I received a text message from someone purporting to be our guide with some information about where to meet to be picked up. A few hours later, I had another message from another guide saying they would be driving. A little concerning but I thought “okay, maybe the first person got ill or something” and we continued with our visit in Seattle. We knew from reading about Rainier that dining was limited and that we should bring food and water. We spent time the night before buying food, water and snacks and packed our bags like we were doing a hike.
We report to our rendezvous point on time and are met by our guide who seems to be a little on the young side. She gestures towards a line of vehicles and I remarked, “are we taking a shuttle to an actual bus?” No, we’re told this is the tour vehicle. Five guests and one guide in a Honda minivan. Our guide ushered us into the minivan and announced to everyone that we’ll stop for 20 minutes at a grocery store along the way for supplies. If we had been made aware that was part of the trip, we wouldn’t have spent time or money the night before. Off we go and from the backseat I immediately have concerns as our guide is driving above the speed limit but seems very nervous merging or overtaking other vehicles. At one point she has to swerve to avoid a collision. There was a steady drizzle the entire way up there. My wife who is seated in the front made small talk asking if the guide made this drive a lot and the guide responded she did not and that she didn’t drive very much because she was at college. When we reached the grocery store, I honestly thought about abandoning the tour to take an Uber back to the city.
After the 20 minute stop, we get back in the minivan and resumed the drive. Because we weren’t encouraged to introduce ourselves to the other guests at the beginning, it felt awkward until we all mutually started conversation to pass the time.
We eventually reached Rainier and while it was beautiful there was very little from our guide about the area other than some nominal facts that anyone who was interested in visiting would already be aware of. After the first stop, we were each handed a peanut butter granola bar and a little bottle of water. If anyone in our group had a peanut allergy, they would have been disappointed. We made three stops at the mountain; 10-20 minutes at a nature center, 20 minutes at the waterfall and then two hours at Paradise. Again, that part was great with some beautiful views despite the weather. We were invited to eat lunch inside where there was food available but I’d put it on par with a food court at best, gas station at worst. For each stop, our guide just stayed in the minivan and let us explore on our own.
We were unable to see the peak due to a snowstorm but that wasn’t the tour company’s fault.
For the return we were encouraged to nap and I realized why as the guide drove like she had to get the minivan back in time or else she was going to get grounded. Seriously, I looked up and saw the reflection in her driver window that she was doing nearly 60 in a 40 mph zone. At one point I felt the need to tell her from the rear seat to brake because someone pulled out in front of her while she was fiddling with her phone to play you tube videos for music.
I picked this tour based on reviews where people talked about how great their guide was with anecdotes and information about the mountain. I didn’t see other reviews where people had experienced what I had until after we got back. While our guide was very nice, the entire experience felt like someone’s niece was tasked with driving out of town family members for the day. The final clue was when we got out our guide told my wife to leave a review but gave another company’s name. So I don’t know if Jupiter Legend got bought out and the new owners are trading off an old company’s reputation or they just use several different names and hope you don’t notice.
For the price paid, I can’t recommend this experience. If you’re there in the off-peak season, for less money you can rent a car, pay an admission fee at Rainier and take your time to marvel at some breathtaking nature without worrying about your safety.