Our tour guide was awful. His English was so bad we couldn’t understand most of what was said.
And his microphone didn’t work .
There were two other couples on the tour. Both of them were of Asian descent as where are tour guides I don’t know if it’s a cultural thing but when our tour guide gave us a time to be back, my daughter and I were proximately 10 minutes early both couples were already on the bus, and our guy was fussing at us and telling us to “hurry up get on the van” like we were late, finally at the third stop when he was driving, partway down the road WITHOUT US I was frustrated enough I fussed back at him and say “you told us 2 o’clock” and he looked at me and he looked at his watch and he said “yes it is 1:52. We have to go now” absolutely ridiculous.
The description of the tour is NOT accurate on TripAdvisor.
You don’t go to redwood national park apparently that’s in the northern part of California several hours away from San Francisco. I did not notice because I’ve never been in California before I just picked what I thought was a really cool trip apparently NOT.
The final icing on the cake was our tour guide told us because we booked through Tripadvisor. He was owed a 12% tip.
Yes he actually told us that I gave a tip because he was training someone, and I’m not a jerk, good Lord I hope that person listens better Oh and as it turns out, he never gave the guy any of it.
I was furious , the train ride was cool but I put in hours of blood, sweat and tears to get to the train ride. I would give this a zero if I could.
Debbe North Carolina
Response from Host
Sep 2023
Thank you very much for your feedback. We are so sorry that you are not satisfied with the services you received. After we investigated, the tour guide gave you about 2 hours to visit on harbor which should be around 1 hour according to the itinerary. And he was not criticizing at all. There was some interference on microphone when you were in the downtown. We will change an advance microphone to prevent this happened again. Thus, microphone issues brought some misunderstands. The tips, Benson was trying to say $12, not 12% and it was always paid by voluntary. We have already informed TripAdvisor to modify our product description regarding the National Park. We are truly sorry about that. Hope the above explanations help you resolve these issues. If there is anything we could assist with, please let us know!