Do not buy the tickets through TripAdvisor. I guess they oversold the tickets so when we got to the pickup area (an hour before departure time) the QR code did not work. I called them twice and was led back to Big Bus Tour but nobody answered the phone (obviously). TripAdvisor was not able to do anything about it and we could not get on the tour. Big Bus Tour would not let you get in even you have the confirmation number and email on hands, only if the QR code works?! There were others having the same issue. I asked for a refund, they emailed me the next morning saying that we could use the same QR code for that evening tour?! As Iām writing this review I still have not gotten my refund back. What a horrible experience.
Response from Host
Oct 2022
204lann, thank you for taking the time to leave us feedback about your experience with us. Would you mind checking your email again to see if you have confirmation of the refund? We did process your refund as it was warranted. Please advise.