While I rated the excursion highly, I am not happy about the handling of our reservation. My reservation was for 10 am on Sunday May 15th for a guided tour. When we got there, the person at the location told us that they did not have us listed at 10 am but at 11 am.
I showed the person my email & app reservation and he said that he is not sure why it would say 10 am when they start the guided tour at 11 am. The only option was for us to do it alone. With that option, we missed out on the added benefits that the guided tour offered such as stops centered around the tour guide providing information as well as information on the terrain important to our safety.
I feel that overall, that I did not get what I thought I paid for. The employee at the location said that the price would be the same for a guided or unguided tour. How could that be?
They said that they would pass along the information to the owner of the excursion but to date, I have not heard back from anyone. Any help you can provide would be helpful. Thanks.