christinavG6176HJ
Aug 2021
I arrived on time to the ticket window and walked down to where the boat was docked. Upon arrival a crew member was standing there and refused to let us on. There approximately 15 other people there as well , with tickets , that he would not let on! He stated we were to late. (I looked at my clock and it was 5:01. ) All the passengers who were not allowed on board stood on the dock for another 15 min while the boat was docked, and the crew members just looked at us from above. Such horrible customer service and left such a bad taste in my mouth for Chicago. I planned this trip months ago and this dinner cruise was a surprise. So disgusted and disappointed with hw we were treated ! Do the crew remembers get to take home the left over food if people don't show ? ! Im pretty clueless as to why this happened. There is a non-refundable policy , but I will be fighting for my $300 since we were victims of this unfair treatment !