In general we had nice weather but we saw only a dozen or so eagles. the scenery was beautiful. The raft guide, Liz, was an enthusiastic and competent naturalist who made the raft trip itself enjoyable. It is necessary to walk in water and Rainbow tours provided Rubber boots, but mine leaked and my feet were therefore cold for the entire trip. The excursion involved a 20 minute van ride which was cramped and the van wasnt very clean. Rainbow provided a van transfer in Skagway from our cruise dock to the ferry dock, and told us they would meet us at the end. They did not, and we were forced to walk 30 minutes back from the ferry to the cruise ship.
Response from Host
Aug 2019
Thanks for your review. I'm glad you mentioned that the scenery was beautiful and that Liz is a qualified naturalist. We are very fortunate to have her on our team. As far as the number of eagles, a dozen is actually a pretty good number. The Chilkat Bald Eagle Preserve boats thousands of bald eagles in November. But in the summer, eagles are on the nest and are territorial, so you don't find large concentrations of bald eagles until they are off the nest beginning in September. The great thing about the trip is to see the eagles on and near their nests; the area where we float has a high concentration of nesting bald eagles because it is a rich and pristine environment. Another great aspect of our rafting trip is that it gets you completely away from the road and out in the wilderness where it is quiet and the air smells fresh and clean.
I am sorry to hear that your boots leaked. Hopefully, you told our guide Liz about them. Our protocol is to replace or repair any and all leaky boots right away. Fortunately, most tours do not involve walking in the water- the boots are mainly to keep your feet dry in case there is some splashing water that gets into the raft. The nature of glacial rivers are that they are shallow, and occasionally a raft gets stuck on the gravel. If the guide can't get the raft floating again, participants may need to get out in the shallow water while the guide moves the raft from shallow to deeper water. This rarely happens but does happen now and again.
As far as the transfer in Skagway, I am sorry if you misunderstood what we provide. At the beginning of the tour, we meet you in Skagway at the cruise ship dock just past security. We provide a meet and greet service and transfer to the Fast Ferry dock. At that time, our Skagway rep tells all guests about the return protocol. When you return to Skagway, there is a bus service that provides regular transport from the Fast Ferry back to the ship. My Skagway guides explain to all guests that this service is paid for by Rainbow Glacier Adventures- all you have to do is inform the bus driver that you are with our company and they do not charge you-they bill us. So our guests are never forced to walk back one half hour from the Fast Ferry back to their ship.I apologize if that was not make clear to you.