Terrible tour. When I bought the ticket, it said that dolphin sightings were guaranteed. That didn't happen. We didn't even see a single dolphin, the tour wasn't exciting, and the drinks on the boat were bad. What's more, I asked for a refund for the ticket since we didn't see anything, and on the ticket they assured me that we would see them. They said that they wouldn't refund the ticket price, that I could go on a new tour that wasn't at sunset, but how could I if we left the next day? I explained the situation and they said there was nothing they could do. And in the end, we paid 80 dollars to not see anything and still receive poor service.
Response from Host
Sep 2024
While we do apologize that you did not see the wild dolphins that we look for on our tours, our policy for the guarantee is clearly stated in your ticket purchase and the acitivity description. As with any tour that is trying to show visitors wild animals, there is always the possiblity to not see them. That is why we proudly offer the guarantee that never expires to come back and tour again on another dolphin exploration tour. We want all of our guests to enjoy these wonderful animals the way we do.