We booked this tour with yourselves in good faith. A little disappointed when you couldn't take us and transferred us to Grayline.
We had a very disappointing tour mainly due to coach. It was late arriving and I has to make an international call to see if they were still coming.
Because we were the last pick up, the coach only had two seats together at the very back. Understandably, I am travelling with my husband and wanted to sit together. Unfortunately, when the driver would say, look to your right, all we could see was the lavatory. When he said look to your left, the window had condensation between the glazing. I tried to clean the window and mentioned it to the driver at the first stop - Moon Bay. He confirmed it was condensation and there was nothing he could do.
To make the best of a bad situation, we took to getting up and looking out the back window but there was a toilet seat behind our seats which made it even more unpleasant.
I booked a 6 hour trip because I didn't want to be sitting on a coach any longer. We were collected at 8am this morning and we are still on the coach, its 18.45. We are only at San Jose and have at least another hour at least to go. The driver announced he was making several stops in San Francisco before fishermans wharf being the last stop. I would say it will be after 9pm before we are back at our hotel.
I couldn't see the majority of things he was pointing out and the trip was over 12 hours long. We had dinner reservations which we had to cancel.