Journey40143648213
Mar 2025
Be aware! The tour company never mentioned low visibility conditions.
As a customer, we didn't worry about visibility when the business name is Crystal River Watersports, their website photos show pristine blue waters, and there had not been any rain or hurricanes that would have created low visibility.
We are scuba divers (I also worked with a business taking customers out diving in the Gulf), and we understand that no one controls nature, still, any honest business has the responsibility to let customers know when visibility conditions are less than ideal.
Long story short, staff was great! Manatee viewing was terrible.
We had a maximum of 3 feet of cloudy visibility. The staff had to tell us when the manatee was swimming close by, otherwise we would miss it.
We paid our bill and tipped $20 each crew member. We learned our lesson and will check visibility and recommend everyone else to do the same.